Contact Us

We are here to help, whether you are just beginning to browse or have already placed your order. Choosing a wedding dress is a deeply personal journey, and we want you to feel supported at every stage.

Our customer care team is available to answer questions about sizing, fabric swatches, shipping timelines, alterations, or anything else that comes to mind. No question is too small—if it matters to you, it matters to us.

Reach us by email

For general inquiries, order updates, or styling advice, please write to us at shelbybelle@gmail.com. We aim to respond within one business day.

Visit our showroom

While we are primarily an online brand, we welcome appointments for private viewings at our atelier. Please contact us in advance to schedule a visit.

Shelby Belle Atelier
15-17 Austin Avenue
Tsim Sha Tsui, Kowloon
Hong Kong

Call our support line

For urgent matters or if you prefer to speak with someone directly, you may reach our team during business hours at +852 9881 2345. Please note that this line is reserved for order-related assistance and general inquiries.

Customer care hours

Our team is available from Monday through Friday, 9:00 in the morning until 6:00 in the evening, and on Saturdays from 10:00 in the morning until 2:00 in the afternoon. We are closed on Sundays and public holidays.

What to expect after reaching out

We understand that planning a wedding comes with a long list of decisions, and we do not take your trust for granted. When you contact us, you will hear back from a real person who knows our collection inside out—not an automated response. We will listen carefully, answer honestly, and guide you with clarity, whether you need help with measurements, delivery coordination, or simply a second opinion.

We look forward to hearing from you and being part of your wedding journey.